Terms and Conditions

 

TERMS & CONDITIONS

www.natbrands.co.uk is the online shop for NatBrands Ltd (U.K. Company Registration Number 03840722). In these policies, the following definitions apply: "Natbrands.com" (also referred to as ‘we' and ‘us' and ‘our’) means NatBrands Ltd. Registered office is at 9B Court Road, Tunbridge Wells, Kent, TN4 8EB, United Kingdom. NatBrands Ltd is the new company name for Natural Eco Trading Ltd.www.natbrands.co.uk is the new domain name for www.greenbrands.co.uk. ‘Site” and ‘Shop’ means www.natbrands.co.uk
These terms and conditions apply to the use of www.natbrands.co.uk owned and operated by NatBrands Ltd. www.greenbrands.co.uk www.loofco.co.uk www.ecoizm.co.uk www.waftofscent.co.uk www.earthfriendlyproducts.co.uk are domain names owned by NatBrands Ltd and will redirect to www.natbrands.co.uk for the purposes of creating one site that sells all the brands either owned or distributed by NatBrands Ltd. Please read the following policies carefully. By using this website, you agree to be bound by the terms and conditions set out below. Orders placed on this website shall be subject to these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at info@natbrands.co.uk

 

COPYRIGHT

The copyright to the contents of this website belongs to NatBrands Ltd. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior permission from NatBrands Ltd.

 

ONLINE SHOPPING

We take all reasonable care to ensure that the product details displayed and offered for sale are correct at the time when the information was entered onto the site. Care is taken to ensure that we display accurately the colours, appearances and finishes of products. Care is taken to ensure that products are fit for sale and their intended use. If a product does is not, then it will be replaced immediately. This does not affect your statutory rights. All orders are subject to acceptance and product availability. Availability information for products is listed on each individual product description. If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within 7 days of so doing. This does not affect your statutory rights. When placing an order, you undertake that any and all information given is accurate and complete. We may not be able to accept your order if we cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent or you have failed our customer validation checks. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. Once you have placed an order we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and us for the sale of our products will only exist once an order has been despatched to you. A separate email will be sent to you confirming the despatch of the item(s). Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated.

 

PAYMENT

Payment for goods ordered can be made by major credit card or debit cards and PayPal Ltd. When making your payment please ensure correct information is given e.g. cardholder name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when NatBrands Ltd confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until we have received payment in full.

 

DELIVERY

Orders placed will normally be dispatched within 2 business days subject to availability. Delivery by our courier is normally overnight from dispatch, depending on the area delivered to in the UK. Therefore we aim to have your order to you within 3-4 days from day of order. Please note that on occasions, there may be particular demand for a certain product and it goes out of stock for a short period. There may be occasions where delivery has been delayed by circumstances beyond our control (such as courier delay, bad weather).We aim to keep these occasions to a minimum and will dispatch all orders in the shortest time possible.

We charge £3.95 per order for delivery, regardless of size for all orders on the UK mainland only (excluding highlands, islands, Northern Ireland and offshore territories), up to a value of £50.00. For orders over £50.00 delivery is FREEDeliveries are bar coded and can be tracked at all times to enable us to get the products to you as quickly and efficiently as possible. For delivery charges outside UK mainland, please contact us at info@natbrands.co.uk or Tel 01892 616871

 

LOST OR DAMAGED PARCELS

If you believe that a delivery is severely overdue, please let us know by email at info@natbrands.co.uk or Tel 01892 616871 and we will take appropriate action. If a delivery arrives in a damaged state, you can either return it with the courier or accept delivery and contact us immediately.

 

RETURNS

We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products, so that we can remedy the issue. If for any reason an item is unacceptable, you may return it for a full refund within 14 days, provided the item is in as-new condition and has not been used. To do this simply call on Tel 01892 616871 or email us at info@natbrands.co.uk and tell us your order number, address and items that you wish to return. It is your responsibility to post the package back to NatBrands Ltd, 9B Court Road, Tunbridge Wells, Kent TN4 8EB. NatBands Ltd will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.
Customers are responsible for the cost of returning the goods to NatBrands Ltd. Please note, we do not refund any carriage charges paid. If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us, up to the value of £5.00. In this instance, please obtain proof of postage (a certificate of posting is available free of charge from the Post Office).  This should be kept in a safe place in case you need to claim compensation from the carrier.

 

CANCELLATION

If your order has not yet been dispatched, the order will be cancelled as per your instructions with no additional charge to you. Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within fourteen days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to NatBrands Ltd, 9B Court Road, Tunbridge Wells Kent TN4 8EB in their original packing and in their original condition, together with a copy of the receipt. NatBrands Ltd will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card. Customers are responsible for the cost of returning the goods to NatBrands Ltd. Please note, we do not refund any carriage charges paid.

 

DISCOUNT CODES, VOUCHERS & FREE GIFTS

From time to time, discount codes and vouchers may be issued for free delivery or for discounts on orders or products. You may only use one voucher per order. Some vouchers may only be used once per customer. Discount does not apply to postage or delivery costs.  From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too. No cash value or cash back available, neither can a refund be issued against any prior purchase where the customer has forgotten or been unable to apply the code. Please contact info@natbrands.co.uk if you have any questions about redeeming a voucher code. 

 

PRIVACY POLICY

NatBrands Ltd is committed to protecting your privacy. We use the data we collect about you to process your order and provide a personalised shopping experience. Please read full Privacy Policy

 

LINKS

Natbrands.co.uk may contain links to other websites. This does not imply endorsement of other sites or products. We accept no responsibility for the content or use of such sites or information contained in them. If you would like to establish a link with us, please contact us at info@natbrands.co.uk

 

SUSPENSION OF SITE 

Natbrands Ltd may suspend the operation of the site for repair or maintenance work or in order to update or upgrade its contents or functionality from time to time. Access to or use of the shop or pages linked to it will not necessarily be uninterrupted or error free.

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

 

TERMINATION OF ACCOUNT

Natbrands Ltd may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to us.

 

LIABILITY AND INDEMNITY

NatBrands Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

 

JURISDICTION

These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.

 

ENTIRE AGREEMENT

These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

 

GENERAL

NatBrands Ltd reserves the right to amend or change these Terms & Conditions at any time and without prior notice. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.

 

ENQUIRIES OR COMPLAINTS

If you have any enquiries or complaints about the Site then please address them to Natbrands Ltd, 9B Court Road, Tunbridge Wells, Kent, TN4 8EB info@natbrands.co.uk.

 

These Terms and Conditions were last updated 01/03/2018