Privacy Policy

 

 

PRIVACY POLICY

Natbrands.co.uk is committed to protecting your privacy and personal information. This site, www.natbrands.co.uk (the "Website") is owned and operated by NatBrands Ltd. In this Privacy Policy (“Policy”), the terms "NatBrands", "we", "us" and "our" mean NatBrands Ltd. www.greenbrands.co.uk www.loofco.co.uk www.ecoizm.co.uk www.waftofscent.co.uk www.earthfriendlyproducts.co.uk are domain names owned by NatBrands Ltd and will redirect to www.natbrands.co.uk for the purposes of creating one site that sells all the brands either owned or distributed by NatBrands Ltd.

This Policy together with our Cookies Policy describe the types of personal information we collect about our customers and explains how we use, disclose, share and transfer the personal information and the choices available to our customers regarding our use of their information. In addition, we describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. Please read this Policy carefully. If you do not want your personal information to be used in the way described in this Policy, we may not be able to respond to some of your requests.

We invite you to read this Policy regularly in order for you to be aware of any modifications made to it and of the collecting and processing conditions of your personal information. Our Privacy Policy may change from time to time to reflect changes in our processing of your personal information. Any changes to this Policy will be posted on our Website and apps. This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims) shall be governed by and construed according the laws of England and Wales and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction.

If you have any questions about the policy, please contact us on info@natbrands.co.uk

 

COLLECTION OF YOUR PERSONAL DATA

When you place an order, or use any online form on our website, respond to a survey, or enter a competition or promotion, we need to know your name and other information such as your postal address, email address, telephone number and your credit card number and expiry date (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the products or service you have requested and to communicate with you on any matter relating to their provision in general. 

 

SHARING OF YOUR PERSONAL INFORMATION

This information may be shared with service providers and agents who perform services on our behalf or assist us in maintenance and/or improvement of our websites and apps as well as delivery, improvement and/or marketing of our products and services to you, including entities which process credit card payment, provide delivery services, web or database hosting, information storage, email service providers, marketing, including direct marketing as well as research, tag management and analytic services, such as Google Analytics. We only give these companies the information they require to fulfil their contracted tasks and they are not permitted to use the information for any other purposes.To learn more about these analytics services and how you can opt out, please visit the relevant websites.Google Analytics: https://support.google.com/analytics/answer/6004245?hl=en

We may also disclose specific personal information about you : If required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order :if we believe in good faith that the disclosure of information is necessary or appropriate to prevent physical harm or financial loss or fraud to you or us; prevent or report suspected illegal activity; in connection with an investigation of suspected or actual fraudulent or illegal activity; protect anyone’s rights, property, or safety, including ours; or enforce our Terms & Conditions or any other agreement between us: as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization (including dissolution or liquidation)

 

USE OF YOUR PERSONAL INFORMATION

We may use the information described above for the purposes for which you transmitted the information to us, for the purposes specified at the time of collection and/or in this Privacy Policy.
Those purposes are the following: 

  • To provide our products and services to you
  • To process transactions, including payments, made through Our Website
  • To create, register and manage your account
  • To verify your identity
  • To communicate with you, and answer any queries that you may have
  • To administer your participation in promotions, 
  • To deliver or allow you to participate in our services (such as email newsletters, express checkout)
  • To operate, evaluate and improve our products and services (such as new products and new advertising campaigns, analgise our customer base, perform data analytics and accounting, audit)
  • Subject to your consent, to send you promotional materials and other communications and information which we think you might find useful (such as special offers) through email.
  • To conduct statistical or survey analysis to improve Our Website and our services to you
  • To carry out our obligations arising from any contracts or agreements entered into between you and us
  • To ensure that content from Our Website is presented in the most effective manner for you and for your computer and personalize your experience on Our Website by presenting products and information tailored to you
  • To administer Our Website
  • To conduct research and analysis, including the effectiveness of our marketing and advertising campaigns and efforts
  • To analyse how you visit Our Website and how often you visit Our Website

 

PROTECTING YOUR PERSONAL INFORMATION

We endeavour to have in place the appropriate technical and organisational measures to protect personal data you provide against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access or use. We take the security of your personal information very seriously. We want you to know that you are shopping in a safe and secure environment and that you are in control over what happens to your information. All transactions at this online store are protected by Secure Sockets Layer (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Our website uses security measures which protect any personal information that is stored on our servers and systems from unauthorised access or use.  You can change your communication settings at any time in your account. You can opt for email and mail, mail only, email only or no marketing communications at all.

Your credit and debit card details are not stored on our system and our staff can only see the first four and last digits of your card. If you phone or post through your credit card details, we will not hold those on file and any record will be securely shredded after the transaction is complete.

 

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

COOKIES

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Cookies are essential to using the Natbrands website, as they gather information on the type of platform you’re using to view our website e.g. Windows, IPhone and we use this information to optimise our website for your particular platform. Cookies do not contain any personally identifiable information and are not harmful to your computer but can be used to ‘remember’ previous visits to our website.


If you want to prevent our website from capturing data about your visits, you will need to change your website browser settings to ‘block’ cookies, but please be aware that this may restrict your user experience. To do this, these settings will typically be found in the “option” or “preferences” menu on your internet browser. 

 

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

THIRD PARTY COOKIES

Google Analytics: Google use session and persistent cookies across their advertising products, and cookies are used by Google partners across their third party advertising network.
Google uses cookies to serve you relevant advertisements based on your recent searches. Anyone can opt out of this and Google also offers a number of options to permanently save your opt-out settings in your browser.  

Social Media
Sites such as Facebook and Pinterest, serve cookies in order to be able to share and discuss natbrands products on social networks.

 

THIRD PARTY WEBSITES

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

 

SOCIAL MEDIA AND USER GENERATED CONTENT

Please note that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information, address details or health issues via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms. 

 

PRODUCT REVIEWS

NatBrands welcomes feedback on your experience with our product ranges. We will publish both positive and negative testimonials, so long as they are accurate and constructive. Should you post a testimonial that we do not publish, our customer service department will contact you in order to improve our product quality and service. We also reserve the right to edit your testimonials for length, spelling, etc. and to post your comments in e-mails and other marketing materials.

 

INFORMATION STORAGE PERIOD

Unless stated otherwise, we will store your personal information for the period necessary to fulfil the purposes described above. 

 

YOUR RIGHTS

If you would like us to update the information we have about you or your preferences, including opt out of emailing, withdraw the consent and/or object to any processing of your data or if you have any questions about the protection of your personal information please, please email us at info@natbrands.co.uk or write to us at Natbrands Ltd, 9B Court Road,Tunbridge Wells, Kent TN4 8EB

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email us at info@natbrands.co.uk or write to us at Natbrands Ltd, 9B Court Road,Tunbridge Wells, Kent TN4 8EB


This privacy policy was last updated 01/03/2018